Care

Shipping & returns.

How your order reaches you — and how to send it back if it isn’t quite right.

Shipping

Processing time: Orders are processed within 1–2 business days. Pieces ship from our atelier Monday to Friday, excluding holidays.
Domestic (US): Standard shipping in 3–5 business days. Express shipping available at checkout for delivery in 1–2 business days.
International: 7–14 business days, depending on destination and customs. Tracking is provided on every order.
Duties & taxes: Where possible, duties are calculated at checkout. Otherwise they are the responsibility of the recipient and collected by the carrier on delivery.
Packaging: Every Rosène order is wrapped in plastic-free, FSC-certified paper with recycled tissue and reusable ribbon. No filler, no waste.
Order changes: Once an order has shipped, address changes are not possible. Please double-check your details at checkout.

Return window: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned with original tags and packaging.
How to return: Email hello@roseneofficial.com with your order number and the piece(s) you would like to return. We will send a return label and instructions within 1 business day.
Refunds: Refunds are processed within 5–7 business days of receiving the returned items, to the original payment method. Shipping fees are non-refundable.
Exchanges: For size or colour exchanges, start a return and place a new order — this is the fastest way to secure the piece you want before it sells out.
Final sale: Pieces marked Final Sale, as well as fragrance, cosmetics and intimates, cannot be returned. This is noted clearly on each product page.
International returns: International returns are accepted within the same 14-day window. Return shipping and any reverse duties are the responsibility of the customer.

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