Frequently asked.
Everything you need to know about shopping with Rosène. Still have a question? Write to us.
Orders & shipping
How long does it take to ship my order?+
Orders are processed within 1–2 business days. Domestic shipping (US) typically arrives in 3–5 business days; international shipping in 7–14 business days, depending on destination and customs.
Do you ship internationally?+
Yes — Rosène ships worldwide. Duties and import taxes are calculated at checkout where possible; otherwise they are the responsibility of the recipient.
How is my order packaged?+
Every order is wrapped in recycled, plastic-free packaging. We use FSC-certified paper, recycled tissue, and reusable ribbon — small details that reflect the care put into every piece.
Can I track my order?+
Yes. As soon as your order ships, you will receive an email with tracking information.
Returns & exchanges
What is your return policy?+
We accept returns within 14 days of delivery, provided items are unworn, unwashed and returned with all original tags and packaging.
How do I start a return?+
Email us at hello@roseneofficial.com with your order number and the piece(s) you would like to return. We will send you a return label and instructions.
When will I receive my refund?+
Refunds are processed within 5–7 business days of receiving the returned items, to the original payment method.
Are any items final sale?+
Pieces marked Final Sale, as well as fragrance and intimates, cannot be returned. This is noted clearly on each product page.
Product & sizing
How do I know what size to order?+
Each product page includes a detailed size guide and fit notes from our curation team. If you are between sizes or unsure, write to us — we are happy to advise.
How do I care for my Rosène pieces?+
Specific care instructions are included on every product page and on the garment tag. As a rule, we recommend cold hand-washing or professional dry cleaning to preserve natural fibres.
Will pieces be restocked?+
Most of what we carry is produced in small, considered batches. Some pieces are restocked seasonally; others are one of a kind. Sign up for our journal to be notified of restocks.
Sustainability & sourcing
How do you choose the brands you carry?+
Every brand passes through five filters: heritage and craft, whether the piece is worth keeping, capsule wardrobe compatibility, verified sustainability claims, and a deliberate edit. You can read our full curation process on the Our Story page.
What does 'sustainable' mean at Rosène?+
We look at materials, production methods, labour standards and environmental impact. No brand is perfectly sustainable — where there are gaps, we say so openly rather than fill the silence with marketing language.
Where are pieces made?+
From Eastern European ateliers to Japanese studios and South American cooperatives, we work with makers worldwide. Each product page names the brand and country of origin.
Account & contact
Do I need an account to order?+
No — you can check out as a guest. Creating an account simply makes future orders, tracking and returns easier.
How do I contact Rosène?+
Write to hello@roseneofficial.com or use the Contact page. We aim to reply within two business days.